Terms of service and refunds
Last updated 28 October 2026
1. Who we are
Flip Check is run by Mark Holmes, trading as MH Apps, a sole trader in England. Contact: mhai2026@hotmail.com. By creating an account or paying for a plan you agree to these terms.
2. What Flip Check does
Flip Check helps you research resale prices. You can scan a barcode, type an item, or (on paid plans) upload photos, screenshots or stock manifests. The app shows current UK asking prices from eBay and, if you choose, from UK shops, and suggests the most you might pay to make your target profit.
Prices are a guide only. They come from live listings at the time of your check, are asking prices rather than guaranteed sold prices, and can be incomplete or wrong. Items can also be misidentified. You decide what to buy and sell, and you're responsible for those decisions. Flip Check isn't financial advice and isn't connected with or endorsed by eBay.
3. Plans and prices
| Plan | Price on the website | Price in the iPhone app | Includes |
|---|---|---|---|
| Free | £0 | £0 | 5 checks a day by barcode or typed item |
| Starter | £4.99 a month | £5.99 a month | Photos, screenshots and manifests; 200 item checks and 15 UK shop searches a month |
| Pro | £12.99 a month | £14.99 a month | As Starter, with 800 item checks and 40 UK shop searches a month |
| Top-up | £2.99 once | £3.49 once | 100 extra item checks and 10 extra UK shop searches |
| Big top-up | £6.99 once | £7.99 once | 300 extra item checks and 30 extra UK shop searches |
iPhone app prices are higher because Apple charges a fee on in-app purchases. The plan you get is the same wherever you buy it.
Prices include any VAT that applies. We'll tell you at least 30 days before any price rise for your plan, and you can cancel before it takes effect.
4. Fair use
Reading photos and manifests uses paid AI services. Each paid plan and top-up includes a fair-use allowance for this, separate from the counts above. If you reach it, barcode and typed checks keep working, but photo, manifest and shop-search features pause until your plan renews or you buy a top-up. There's also a daily safety limit on eBay searches per account. Please don't share accounts, automate requests, or use the app to scrape data.
5. Subscriptions, renewal and cancelling
- Paid plans renew automatically each month on the date you first subscribed, until you cancel.
- If you subscribed on the website, cancel any time in the app: tap the account icon, then Manage subscription. You keep your plan until the end of the month you've paid for, and you won't be charged again.
- If you subscribed in the iPhone app, your subscription is with Apple and is charged to your Apple Account. It renews automatically unless you turn it off at least 24 hours before the end of the current month. Manage or cancel it in your iPhone's Settings → [your name] → Subscriptions.
- Unused checks don't roll over to the next month.
- Top-ups are one-off payments, not subscriptions. They add to your current billing month only and end when your plan renews.
- Website payments are handled by Stripe. iPhone app payments are handled by Apple. We never see or store your full card details.
6. Refunds and your right to cancel
Under UK consumer law you can cancel a new subscription or top-up within 14 days of buying it. Email us within that time to ask for a refund. Because the service starts straight away when you ask it to, we may take off a fair amount for what you've already used (for example, the share of your item checks used). If you haven't used any of it, you'll get a full refund.
After 14 days, payments aren't refunded, except where the service didn't work as described or the law says otherwise. If something has gone wrong, contact us and we'll put it right. Refunds go back to the card you paid with. For purchases made in the iPhone app, Apple handles refunds: request one at reportaproblem.apple.com.
7. Your account
You must be 18 or over to buy a plan. Keep your password safe; you're responsible for activity on your account. We may suspend or close accounts that break these terms, misuse the service or try to get around its limits. If we close a paid account without good reason, we'll refund the unused part of your month.
8. Availability and changes
We aim to keep Flip Check running, but it relies on outside services (such as eBay, AI providers and our hosts) and may sometimes be unavailable or change. We may update features and these terms. If a change is significant we'll tell you in the app or by email first.
9. Our responsibility to you
We'll provide the service with reasonable care and skill. We're not responsible for buying or selling decisions you make using the app, or for losses that weren't reasonably foreseeable. Apart from the things the law doesn't let us limit (such as death or injury caused by our negligence, or fraud), our total responsibility to you is limited to the amount you've paid us in the 12 months before the problem. Nothing in these terms affects your legal rights as a consumer.
10. Complaints and law
If you're unhappy, email mhai2026@hotmail.com and we'll reply within 14 days. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.
See also our privacy policy.